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info@gloucestershireweddings.co
Gloucestershire
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OUR PRIVACY & COOKIE POLICY

Introduction …

This Privacy Policy is designed to tell you about our practices regarding the collection, use, and disclosure of information that you may provide to us.

By engaging our services you agree to the terms of our Privacy and Cookie Policy in their entirety.

In the event that we transfer our business (either in whole or in part) to any other third party, you also agree that your data may be transferred accordingly.

What type of information is collected from you …

We collect certain types of information from you before, during and after your book any of our services.  This information usually includes (but is not limited to) the following:

  • The name(s) and addresses(s) of the Wedding party and/or the person(s) placing an order with us
  • Details of your wedding date 
  • The names and addresses (including, in some cases, the name and gender) of all participants of a photo shoot or event
  • Details of all intended locations/venues including the time of arrival/departure etc.

How we use your information …

All data collected from you will be used to help us to provide you with the best possible service and/or products.

Your information may also be used for the purpose of entering into a contract online with you and for the purpose of providing any receipts once payment has been made to us.

We may also use your images and/or videos in the following ways:

  • On our website for promotion and advertising purposes
  • For marketing materials (for example, business stationery, flyers and business cards etc.)
  • For publication and or print
  • On our social media sites for promotional and advertising purposes

Please note that under the Data Protection Act 2018 you may refuse the use of these images at any time and should do so by notifying us in writing.

Our website is designed to actively collect information from you and enables you to communicate with us via email and/or feedback forms, which may be used on our website from time to time. 

Some of the information you submit to us may constitute ‘personally identifiable information’.  Identifiable information is information that can be uniquely identified with you, such as your full name, address, e-mail address, phone number, and so on.  For this reason, we ensure full compliance with the latest data protection legislation and will protect this information as far as we are able, unless we are otherwise required to disclose it by law (for example, through a law enforcement agency, the police or a Court Order).

As you navigate through our website, we may also retain certain information which is capable of being passively collected (i.e. certain data which can be obtained without you actively providing the information to us).  This type of information typically includes data such as IP addresses, cookies, internet tags, navigational data collection and so on.  However, this type of data does not constitute ‘identifiable information’ for the purposes of the Data Protection Act 2018.  We may, however, use certain information – such as your IP address – to diagnose any problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our site, administer and/or improve our website.  This helps to ensure that we give you the best possible customer experience when viewing and/or utilising our website.

Our use of other third party websites …

Our website uses third party plug-ins which may obtain certain information from you.  Please remember that when you use a link to go from our site to another website – or you request a service from a third party, this Privacy Policy no longer applies and your browsing and interaction on any other websites, or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies.

We do not monitor, control, or endorse the privacy practices of any third parties and we therefore encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.

About Cookies …

Cookies are small files which are stored on your computer.  

When you visit our website for the first time, a cookie is downloaded onto your PC or tablet.  The next time you visit our site, your PC (or tablet) will check to see if it has a relevant cookie (i.e. one containing our website domain) and will send information contained in that cookie back to our site.  There are different types of cookies which we may use from time to time:

“Session” cookies are temporary bits of information that are erased once you exit your browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites s and to collect aggregate statistical information. 

“Persistent” cookies are more permanent bits of information which are placed on the hard-drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (for example, unique passwords) and ultimately help to determine which areas of the website you find most valuable.  

“Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the website server information such as the IP address and browser type related to the visitor’s computer. 

“Navigational data” (“log files”, “server logs”, and “clickstream” data) are used for system management, to help improve the content of our website, market research purposes, and to communicate information to you. The information collected for these purposes is the IP address that requested the web page. 

To give you the best customer experience possible, we reserve the right to use cookies at any time.

For more information about how businesses use cookies – and how to use to manage cookies – you can visit the following third party websites:-

www.allaboutcookies.org

www.allaboutcookies.org/manage-cookies/index.html 

Please note we are not responsible for any content held on these third party websites and their addresses are provided for information only.

Use and disclosure of information …

Except as otherwise stated, we may use your information to help improve the content of our website, learn about your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes and for the purposes specified in this Privacy Policy.

If you provide personally identifiable information to our website then we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We will, of course, take all reasonable measures to prevent personally identifiable information from being combined with passively collected information, unless you consent otherwise.

Amendments to your information …

To keep your personally identifiable information accurate, current and complete, you should notify us of any changes as soon as possible.  Thereafter, we undertake to take all reasonable steps to update and/or correct any personally identifiable information in our possession which you may previously have submitted to us via our website.

How we manage security …

We take your privacy very seriously and will always take whatever steps may be necessary in order to protect your personally identifiable information.  This includes the way in which you transmit information from your computer to our website how we then protect such information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, you must also accept that no internet transmission is ever 100% secure or error-free. In particular, any e-mails sent to or from our website may not be secure and you should therefore take special care in deciding what information you send to us via this method. Moreover, where you use passwords, ID numbers or other special access features on our website, it is entirely your responsibility to safeguard them.

You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility by the Data Protection Act 2018.

Links to other websites …

Our website may contain link(s) or references to other websites which may be of interest to you.  If you use such link(s) or references then you will leave our website. Please remain mindful that we cannot control other third party websites and that this Privacy & Cookie Policy will not apply to any third party websites.  Consequently, we would urge you to read the Privacy Policy of each website you visit.  

How we comply with the Data Protection Act 2018

In May 2018 certain changes were made to the Data Protection Act 1998.  We are complying with this legislation as follows:-

  1. Information being collected

We collect a variety of information both before, during and after you book and/or use any of our services.  This includes:

  1. Names, addresses and contact information of the person(s) placing an order with us
  2. Names, addresses and contact information of the person(s) using our services
  3. Names (and in some cases, ages and gender) of all participants involved in a photo shoot or other associated service
  4. Details and notes taken throughout a photo session and/or service provided, in order to help us recall conversations with you during your session (for example, any specific requirements you might have, name details and so on).

If you email or send us message via social media then these messages may be stored within our email system or social media account for as long as practicable to enable us to provide you with the best customer service.

  1. Details of who is collecting the data

Your data will only ever be held by the company/person named within your written confirmation/agreement and will never be passed to any third party without your express consent; unless we are required to do so by law.

  1. How data is collected

The majority of our data is collected from you directly.  This information can be received through a number of different channels including (but not limited to, for example) – telephone, face-to-face, email or social media message etc.

  1. Why data is collected
  1. The vast majority of the data we collect is solely for the purpose of providing you with a service you have ordered or have had ordered for you.
  2. Some of the data we collect is to help provide you with a better customer experience.
  3. We are also required by law to collect and store certain information relating to any order you place with us.
  1. How your data may be used

We take your privacy very seriously and will never misuse any personal information supplied to us.  We may, however, use your data for the following purposes:

  1. To enable us to provide our services and products to you
  2. To send you direct offers about upcoming promotions.  However, you may opt out of these communications by notifying us.
  3. To internally analyse data for business and forecast purposes (although this will never include your identifiable information)

Any questions? …

Should you have any queries or concerns about our Privacy Policy and/or the way in which we use Cookies then please don’t hesitate to contact us. 

We look forward to working with you!

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